Ineos collects limited business information when visitors submit contact forms, request product documentation, subscribe to updates, or communicate with a commercial or technical team. Typical information includes name, company, business email, phone number, region, product family, application, expected volume, and documentation needs. This information is used to route the request, respond with relevant commercial or technical context, maintain inquiry records, and support responsible product stewardship. We ask users not to submit confidential formulation details unless a separate confidentiality agreement has been executed.
Business inquiry data may be processed to identify the right account owner, confirm regional availability, prepare SDS or TDS direction, evaluate regulatory-route questions, and follow up on service quality. If a request involves chemicals that may be regulated by destination, use, or annual volume, information may be shared internally with product stewardship, logistics, regulatory, and legal teams. Ineos does not use inquiry data to make consumer profiling decisions, and the website is not intended for children or personal household purchasing.
Records are retained for a reasonable period needed to manage the inquiry, document the response, comply with legal obligations, and protect product stewardship decisions. Information may be shared with affiliates, service providers, distributors, or advisors when necessary to respond to the request or comply with law. Those parties are expected to protect the information and use it only for the relevant business purpose. Cross-border transfers may occur when a request concerns multiple regions or a global account.
You may ask Ineos to update, correct, or delete business contact information where applicable law permits. You may also opt out of non-essential newsletters while still receiving necessary transactional or safety-related messages. Because chemical documentation can have safety, regulatory, and audit relevance, some records may need to be retained even after marketing preferences are changed.